Appliance.io includes built-in support tools that make it easy to get assistance, report bugs, and chat with our AI or human support teams. Whether you're brand new to the platform, onboarding your team, or a long-time client asking for assistance, everything you need is accessible in just a few clicks. This guide walks you through each support channel available on every POS page, so you always know where to go when you need help.
Accessing Support Tools
From any page inside the POS, you’ll always have access to two main support options:
1. Help Button (Bug Reports)
On the right side of the screen, you’ll find a red Help button. This opens Bug Report, where you can report issues or unexpected behaviour. Every submission helps our team enhance Appliance.io, so don’t hesitate to use it anytime.
2. Intercom Widget (AI & Human Support)
At the bottom-right corner, you’ll see the Intercom Widget.
This is your go-to space for asking questions, chatting with our AI agent Mira, and accessing previous conversations.
If you ever need help understanding a feature, troubleshooting an issue, or navigating the POS, the Intercom Widget is always there.
Reporting a Bug
Use Bug Reports whenever something isn’t working as expected.
When you click Bug Report:
Enter a Title
Describe your issue: include at least one screenshot and details of the issue whenever possible to help our support team identify the source of the problem much faster.
Click Send
After submitting, you’ll see a confirmation with two options:
Post More: Submit another bug
View & Upvote Other Posts: Explore the Featurebase to see other reports
Using the Intercom Widget (AI Agent + Human Support)
The Intercom widget gives you fast access to help whenever you need it.
Ask a Question
Click Start a conversation to chat with Mira, our AI agent, or the support team. We'll answer questions about the POS and guide you through tasks quickly.
View Open Conversations
You can always view your previous messages and ongoing threads. This makes it easy to revisit answers or pick up where you left off.
Help Articles
Inside the widget, you’ll also find a Help section with detailed guides and tutorials covering common workflows and troubleshooting steps.
You’re All Set!
And that’s everything you need to know about reaching support inside Appliance.io!
Whether you're reporting a bug or chatting with Mira or a human agent, help is always just a click away. Stay curious, keep exploring, and let us know how we can continue improving your experience.