Adding customers in Appliance.io is fast and flexible. Whether you’re starting a quote or managing your customer list, the Customer creation process ensures you capture accurate contact, billing, and delivery information — all in one place. This helps you stay organized, communicate smoothly, and move from quote to order without friction.
📍 Accessing Customer Creation
There are two ways to add a new customer in Appliance.io. Both lead to the same customer form, so you can choose what fits your workflow best.
Option 1: From Start a Quote
Click Start a Quote at the top-left corner of any page.
In the Customer search bar, click Add New Customer below the search field.
This is the fastest option when you’re creating a quote right away.
Option 2: From Customer Hub
Open the sidebar and click Customer Hub.
In the top-right corner, click Add Customer.
This option is ideal when you want to manage or prepare customer records ahead of time.
🧾 Billing Information
Start by selecting the Customer Type:
Individual – For personal customers
Company – For business customers
If you choose Company, two additional fields will appear:
Company Name
Building Code
All other fields remain the same for both customer types.
👤 Customer Name & Phone Numbers
Enter the customer’s First Name and Last Name.
Next, add Phone Numbers. To make sure customers are easy to reach, you can enter up to three numbers:
Mobile (required)
Home (optional)
Alternate (optional)
The phone country defaults to the United States, but you can change it if needed.
📧 Email Information
Add the customer’s email details:
One Primary Email
Optional Alternate Billing Emails, if applicable
This ensures invoices, updates, and communications reach the right inbox.
🏠 Billing Address
Enter the customer’s billing address by:
Typing directly into the address field, or
Clicking Enter Address Manually for more detailed or precise information
Accurate address details help avoid billing and delivery issues later on.
👥 Secondary Contact (Optional)
If the customer has an emergency or backup contact, enable Secondary Contact.
Once checked, additional fields appear:
First and Last Name
Phone Number
Email
Relationship
Contact Type
This is useful for businesses or customers who want an alternate point of contact.
🚚 Delivery Information
Below the Secondary Contact section, you’ll find Delivery info same as billing.
This option is disabled if the billing address is outside the US.
If the billing address is within the US, you can check this box to automatically copy the billing details and hide the delivery fields.
If the delivery address is different, simply fill in the delivery information manually.
Note: Delivery is currently available within the US only, so the country cannot be changed.
🧾 Tax Exempt
If the customer qualifies for tax exemption, check the Tax Exempt box.
Click here for more details on tax exemption requirements and setup.
📣 How Did You Hear About Us
Select how the customer heard about your business.
These options can be customized in Company Settings and help track referrals and marketing performance.
💾 Save & Start Quoting
Once all required fields are completed, click Save.
Your customer is now created and ready to use — you can immediately create a quote, add orders, and schedule deliveries.
🎉 You’re All Set!
That’s it — you’ve successfully added a new customer in Appliance.io.
Whether you’re starting from a quote or building your customer database, this streamlined process keeps everything accurate, organized, and ready for the next step.