This guide will cover Add on installs/warranties/haul away to already existing orders.
Appliance.io will allow customers to purchase Installs and Warranties even after they have already paid for their order. These can even be added after the item has been delivered.
To do this, navigate to the customer's order.
First, you will need to expand the line item using the arrow on the left side of the model number. This will expose the install & warranty buttons.
Simply click the button to open the popup and add the install or warranty that is needed.
The customer will need to pay for these items and this will not prevent any scheduled deliveries.
Scroll to the bottom of the page to view the subtotals section where the “Add+” payment button will have reappeared. Use this button to complete the payment process.
The addon install will update to the delivery route immediately if necessary.
Haul away can also be added to orders at any time.
To do this, navigate to the customer's order in the same fashion
Click the haul away button.
Add the appropriate QTY.
Just like installs and warranties, this may incur additional costs to the customer and will also reactivate the “Add+” payment button at the bottom of the screen. Some companies do not charge for this service.
The $0 additional payment will still need to be processed to log the event as “paid for”. Shown above and to the right.
The addon haul away will update to the delivery route immediately if necessary.
This is the end of the Add on installs/warranties/haul away guide.