The Customer Review feature in Appliance.io makes it easy to collect feedback from your buyers. With automated emails sent after each purchase, you can encourage customers to share their experience. This helps you improve service and build credibility for your business.
Turning On Customer Reviews
Go to the sidebar and click Settings
Scroll down to Advanced Settings → select Notifications
Open the Customer Notification tab
Look for Share Your Purchase Experience and switch the toggle ON
Clicking it opens a pop-up where you can customize:
Timing → choose how many days after delivery the email is sent
Subject line → adjust for tone and engagement
Email template → use the ready-made template or tweak it to fit your brand
When finished, click Save Changes.
Previewing the Email
Want to see what your customers will receive?
Click the eye icon next to the template
A preview window will appear, showing the exact design and wording
You’re Ready!
With automated review requests set up, you’ll start collecting valuable feedback effortlessly. It’s a simple way to boost customer trust while keeping your communication professional and consistent.