The Custom Items feature in Appliance.io lets you permanently add accessories, parts, and non-appliance products to your catalog so they can be quoted and sold just like regular inventory. Whether you’re selling range cords, install kits, counter items, or specialty retail products, this tool helps your team stay organized and sell consistently. Some stores even use it to track front-counter items or maintain a reference list of internal model numbers for quick checkout.
It’s designed to give you full flexibility — so your system matches how your business actually sells.
📍 Accessing Custom Item Setup
To begin, open the sidebar and click Settings.
Under Basic Settings, select Product Catalog.
Inside Product Catalog, you’ll work across two tabs:
Brands – Create custom brands
Categories – Create custom categories and subcategories
After that, you’ll move to Inventory to register the custom item.
🧩 Step 1: Add a Custom Brand
Start by creating a brand for your custom item.
Go to the Brands tab and click + Add Custom Brand.
A pop-up will appear:
Enter the Brand Name
Click Save
Your new brand will now appear in the list and can be used immediately.
💡 Tip: Some stores create a general brand like Custom Items or Store Accessories to group all non-appliance products together.
🗂 Step 2: Create a Custom Category
Next, you’ll create a category to organize your item.
Switch to the Categories tab and click + Add Custom Categories.
In the pop-up:
Enter a Category Name
Add a Subcategory
You can create a brand-new subcategory if needed
Click Save when finished.
Scroll down, and you’ll see your new custom category added to the list.
This helps your reports, filters, and searches stay clean and organized.
📦 Step 3: Register the Custom Item
Now you’ll officially register the item in Inventory.
Go to the Inventory page and click Register Model Number.
Fill in the fields:
Enter the Model Number
(Model Details will auto-fill automatically)Add the Model Name
UPC Code is optional
Choose the Custom Brand you created
Select the Appliance Type
Choose your custom Category and Subcategory
Click Save.
Your custom item is now searchable and ready to sell.
🛒 Step 4: Add the Item to a Quote
Open a quote and click + Line Item.
Start typing the model number or name of your custom item.
When it appears, click to select it.
Because this is a custom item, you’ll enter the price manually.
This gives you flexibility for accessories or specialty products that don’t follow standard pricing.
🚚 Step 5: Add a Fulfillment Type
Before checkout, you must assign a fulfillment type.
Click Add Fulfillment Type and choose Custom Install.
Enter an Install Name
No install price is required
Click Save, then proceed to payment.
Your custom item will now appear in the order just like any other product.
🎉 You’re All Set!
You now know how to permanently add and sell custom items in Appliance.io.
From accessories and add-ons to unique retail products, this feature gives your business the flexibility to sell anything — not just appliances. Build a catalog that matches your real-world inventory and keep your sales process smooth and consistent.