Manually completing a delivery in Appliance.io allows you to keep order statuses accurate when a delivery didn’t go through the Driver App or was completed outside the normal workflow. This guide walks you through when and how to manually mark a delivery as completed, plus tips to prevent missed statuses in the future.
⚙️ Preventing Manual Work with Autocomplete Orders
To reduce the need for manual updates, you can enable automatic delivery completion.
Open Settings
Navigate to Delivery & Install Automation Settings
Turn on Autocomplete Order
How Autocomplete Orders Work
Choose a specific time of day (for example, 10:00 PM).
Once that time passes, any orders delivered that same day will automatically be marked as Completed.
This helps prevent missed delivery statuses and reduces manual cleanup.
📍 Accessing the Order Delivery Status
To manually complete a delivery:
Open the Customer’s Order.
Locate the In Warehouse & Reserved section.
Here, you’ll see the current Delivery Status for the order.
🧩 Scenario 1: Delivered Outside the Driver App
If the item was delivered to the customer but not through the Appliance.io Driver App:
Click the Status dropdown.
Select Delivered.
Once updated:
You’ll see a success notification.
The delivery steps on the order will turn green, indicating completion.
🚫 Can’t Select “Delivered”? Here’s Why
If the order status is already:
Scheduled, or
Assigned to a Truck
You won’t be able to jump directly to Delivered.
What to do instead:
Change the status back to Open.
Select a Delivery Method.
Update the status to Delivered.
📅 Delivery Date Requirements
You can only manually mark an order as Delivered if:
The delivery date is today, or
The delivery date is in the past
If the delivery is scheduled for a future date, the platform will not allow early completion.
🧩 Scenario 2: Delivered but Not Marked Completed
If the item has been delivered but still shows as incomplete because it didn’t go through the Driver App, you have two options:
Option 1: Contact your driver and ask them to manually mark it as Delivered in the Driver App.
Option 2: Wait one day. Once the delivery date has passed, you can manually update the status from the Order page.
Choose whichever option is easiest for your workflow.
📊 Important Note About Driver Reports
If you manually mark an order as Delivered:
That delivery will not appear in the Driver Report.
Driver Reports only track deliveries completed through the official Appliance.io routing app.
🎉 You’re All Set!
You now know how to manually complete a delivery in Appliance.io — and how to prevent missed statuses using automation. Keeping delivery statuses accurate ensures smoother operations, clearer reporting, and a better experience for your team and customers.