The Driver App in Appliance.io is a browser-based delivery tool that guides drivers through their entire route step by step. It helps drivers track stops, manage installations, capture confirmations, and complete deliveries with full visibility. Because it runs through a public link, drivers don’t need to install anything — making it fast, flexible, and easy to deploy across your team.
Once a route is saved, drivers automatically receive an email with their assigned stops. Anyone with the driver link can access the live route view, even if they don’t have permission to access the routing page inside Appliance.io.
📍 Accessing the Driver App
After creating and saving a route:
Drivers automatically receive their route email
You can copy the Driver Link directly from the routing page
Paste the link into any browser to view the live driver interface
At the top of the Driver App, drivers see their daily summary under Today’s Activity, including:
Total stops
Total appliances
Estimated distance
Estimated total time
Below that, drivers see:
Install summary (what appliances are being installed)
Assigned truck for the day
A full mapped route with labeled stops in order
🧩 Understanding Delivery Stops
Each stop tile mirrors what dispatch sees on the routing page. Drivers can quickly review:
Customer name
Order number
Driving time estimate
Delivery time window
Address
Fulfillment type
If the driver hasn’t started the stop after the delivery estimate, a Behind Schedule banner appears.
Drivers can tap View Stop Details to open:
Customer information
Salesperson details
Delivery notes
Full order summary
🚚 Starting the Route
When ready, drivers tap Start Route.
If items haven’t been scanned out, a warning popup appears. Drivers can still continue, but scanning out first is recommended.
To fix scan issues:
Go to the Deliveries page
Complete the truck scan-out
Return and start the route
You can disable scan-out requirements in Delivery & Install Automation Settings, but drivers must manually add serial numbers inside the Driver App.
Once confirmed, tap Yes, Start to officially begin.
📍 Heading to the First Stop
To begin the first delivery:
Tap I Am On My Way
If notifications are enabled, the customer is alerted immediately. The order status changes to In-Transit.
Drivers can use:
Navigation → Opens Google Maps
Three-dot menu → Damage Waiver, Instant Home Visit, or Reschedule
(These advanced actions are covered in a separate article.)
📦 Completing a Delivery
Upon arrival:
Tap Start Delivery
Status changes to In Progress
Drivers must:
Upload pre-install photos
Upload post-install photos
Add Driver Notes if needed
Next, the customer signs the Delivery Confirmation.
After signing:
Tap Confirm
A Signed banner verifies completion
Tap Next Stop to continue.
The order status updates to Delivered.
🏁 Finishing the Route
After completing all stops:
Return to the warehouse
Tap Finish Route
Select Yes, Finish to confirm
The Driver App displays a full route summary showing every completed stop.
🎉 You’re All Set!
The Driver App keeps deliveries organized from start to finish — route tracking, navigation, confirmations, and documentation all in one place. No downloads, no friction, just streamlined delivery management.
For deeper coverage of Instant Home Visits, Rescheduling, and Damage Reports, be sure to check our next article.