Watch this video or read through the article. Your choice!

Hey there! In this article, we’re going to show you how to swap out an Item on a Paid Order when you’ve accidentally ordered the wrong appliance — hey, it happens to the best of us! The good news? You can fix it fast, right from your Order page.

Let’s say you placed the wrong order — no stress. Here’s how to Swap Out an Item on a Paid Order:

Go to the Order page, in the top-right corner, hit Select Action.

At the bottom, click on Start Return.

Now you’ll see a few fields to fill out. First, check the box next to the model you want to return, type in the quantity, and then check the fulfillment type.

Pro tip: If the item hasn’t left your warehouse yet, uncheck the Restocking Fee — this helps your customer avoid extra charges.

Then, type in your Reason for Return.

In the Return Payment section, change the Payment Method to Customer Credit. This means instead of sending money back to the customer, you’re storing it as credit that they can use later.

Then click Refund Payment. And boom — refund complete!

To check the credit, head on to the Customers page,

Then click the customer’s name to open their details.

The balance was already added to the Customer Credit.

Now it’s time to get the right appliance. Start a new quote and make sure to select the correct model this time (and ideally one that’s cheaper than the previous order)

In the Payment section, pick Customer Credit.

You can type in the amount, click 50% Down, Paid in Full, or just hit Use All Customer Credits to speed things up.

Click Apply Deposit/Payment,

— and you're all set! If the new item was cheaper, your customer will have some credit left over. They’ve got options: use it for future purchases or request a refund.

You can also use the credit if the new item is more expensive.

Just pay the remaining balance, and it's all set.

Here’s how to refund the remaining credit: Head over to the Customer's Detail page, just like earlier, scroll to the Customer Credit section.

Next to the credit amount, click Refund.

You’ll see a pop-up with two options:

Check: enter the Amount and Check Number, then hit Refund

and Cash: Just enter the Amount, and click Refund.

You'll see a Success! message — and just like that, the credit is cleared.

Not the article you're looking for? Try this one!

And that’s it! Returning the wrong appliance, issuing store credit, and placing a new order — all smooth and easy with Appliance.io. Thanks for reading — we’ll catch you next time!