Hey there! In this article, we’re diving into Damage Allowances — what they are, how they work, and how you can stay on top of damage claims quickly and efficiently.

So, first things first — what is a Damage Allowance? It’s a report used to track and resolve claims for damaged products. It gives you a clean and simple way to manage and monitor any issues, whether they’re still being handled or already resolved.

Alright, let’s jump in! On the sidebar, head over to Reports.

Under Management Tools, click on Damage Allowances.

This is where you’ll find everything related to damage claims.

Want to stay in the loop? Click the Subscribe button at the top to get notified by email whenever there’s a new update.

Let’s go over the filters to help you narrow things down:

Use it to find a specific Order Number or Model Number.

Lets you look up orders from a specific time period.

Will filter by manufacturer

Filters by store or warehouse

Includes all of the active and archived methods from the POS!

And the Driver filters by name across all of the delivery records!

Need a clean slate? Just hit the Reset Filter button!

You’ll see two tabs here:

The Open tab shows all active, unresolved claims — the ones still being worked on.

The Resolved tab shows everything that’s been taken care of. To move a report from Open to Resolved, you’ll need to update its status — but more on that later.

You can also export these reports — super helpful for sharing or record-keeping.

Click Export to download the data as a PDF, CSV, or Excel file. Just remember, the export follows whatever filters you’ve applied.

Now for the good part — let’s create a new Damage Allowance report. Click the Add button to start.

You’ll get a popup with two sections: Order Details and Damage Allowance Details.

Let’s start with Order Details: First, type in the Order Number — you’ll find this at the top of the order that includes the damaged model.

Then enter the Model’s SKU. If the order has multiple models, double-check you're picking the right one.

Next — and this part is crucial — the Serial Number. You can’t create a Damage Allowance without it.

Here’s how to add it: Go to the Order page and Click In Warehouse & Reserve

Then, Hit Add next to the model!

Once the popup shows, enter the Serial Number!

Make sure it’s unique, and hit Save!

And that's your serial Number!

Now, back to the report — enter that Serial Number into the form.

Next, fill in the Amount Offered — this is how much you’re compensating the customer for the damage.

Then upload up to 3 photos as proof of the damage.

Edit the entry.

Now for the second section: Damage Allowance Details. Pick the Date of Damage

Next, Add the Driver Name!

Then, write a short Description. This one's optional.

And finally, the Resolved Notes. This last one’s important — even if the report’s not resolved yet, you need to fill this out so the report can later be marked as resolved. Don’t worry — you can edit it anytime from the Open tab.

When everything looks good, hit save!

Once saved, your report will show up in the Open tab — complete with all the details you just entered.

But that’s not the only way to create a Damage Allowance. You can also report damages straight from the Driver App — super handy when you're out on a delivery. Here’s how:

Scroll to the bottom of the app, and you'll see Report Damage

Hit Report Now

Select the Order that includes the damaged item

Then, pick the specific Model from the dropdown!

More fields will pop up — choose the Serial Number for the damaged unit

Add a short Description of the item's damage!

And upload pictures as proof

Once you're done, simply hit Submit.

You’ll get a confirmation message!

And the report now appears in the Open tab on the Damage Allowance page.

From there, just edit the Amount Offered, Credit Amount, and add the Resolved Notes to complete it.

When you’re ready to mark it resolved, just click the green arrow next to the report.

It’ll move over to the Resolved tab and join the rest of the resolved report

And that’s how you manage Damage Allowances in Appliance.io. Thanks for reading, and we’ll see you in the next one!