The Damage Allowance feature in Appliance.io helps you track, manage, and resolve claims for damaged products in a clean and organized way. Whether a claim is still being reviewed or already resolved, this tool gives you full visibility into every damage report — making follow-ups, documentation, and resolution simple and efficient.
📍 Accessing Damage Allowances
To get started, open the sidebar and click Reports.
Under Management Tools, select Damage Allowances.
This page is your central hub for all damage-related claims.
At the top of the page, you’ll also see a Subscribe button. Click it to receive email notifications whenever there’s an update to a damage report — perfect for staying in the loop without checking manually.
🔍 Filtering & Organizing Reports
To help you find exactly what you need, the Damage Allowance page includes several filters:
Search bar
Date
Brand
Location
Delivery Method
Driver
If you ever want to clear all applied filters, simply click Reset Filter.
You’ll also see two main tabs:
Open – Displays all active, unresolved damage claims
Resolved – Shows claims that have already been completed
Reports move from Open to Resolved once their status is updated.
Need to share or save your data? Click Export to download reports as a PDF, CSV, or Excel file. Exports will follow the filters you currently have applied.
➕ Creating a Damage Allowance Report
To create a new report, click the Add button.
A pop-up will appear with two sections:
📦 Order Details
Start by entering the Order Number. This should match the order that includes the damaged product.
Next, enter the Model SKU. If the order contains multiple models, make sure you select the correct one.
Then, enter the Serial Number — this step is required. A Damage Allowance cannot be created without a serial number.
Adding a Serial Number:
If the serial number hasn’t been added yet:
Open the Order page
Click In Warehouse & Reserve
Click Add next to the model
Enter a unique Serial Number and click Save
Once saved, return to the Damage Allowance form and enter that serial number.
After the serial number:
Enter the Amount Offered — the compensation provided to the customer
Upload up to three photos as proof of damage
📝 Damage Allowance Details
Next, complete the Damage Allowance Details section:
Date of Damage
Driver Name
Description (optional)
Resolved Notes
The Resolved Notes field is required — even if the report is not yet resolved. This allows the report to be marked as resolved later. You can always edit this field from the Open tab.
Once everything is filled out, click Save.
After saving, the report will appear in the Open tab with all the details you entered.
📱 Reporting Damage from the Driver App
Damage can also be reported directly from the Driver App, making it easy to capture issues during delivery.
To submit a damage report from the app:
Scroll to the bottom and tap Report Now
Select the Order
Choose the affected Model
Select the Serial Number
Add a short Description
Upload photos as proof
Tap Submit
Once submitted, the report will appear in the Open tab on the Damage Allowance page.
To complete a driver-submitted report:
Edit the Amount Offered
Enter the Credit Amount
Update the Resolved Notes
✅ Finalizing Driver-Submitted Reports
When the claim is ready to be completed, click the green arrow next to the report.
This moves it into the Resolved tab, keeping your records clean and organized.
🎉 You’re All Set!
With Damage Allowance in Appliance.io, tracking and resolving damaged product claims is simple, structured, and fully documented. From in-app reporting to final resolution, everything stays organized in one place — saving time and reducing manual follow-ups.