What’s new?
We’ve added an extra security step called 3D Secure (3DS) to help keep your payments safe.
When you make a card payment, you might now be asked to complete a quick verification (like entering an OTP or approving through your banking app).
How does it work?
Complete your checkout as usual
If required, you’ll see a verification step from your bank
Once verified:
✅ Payment goes through
❌ If verification fails, you may need to retry or use another method
Why did we add this?
This update helps:
Protect you from unauthorized transactions
Reduce the risk of fraud
Make online payments more secure overall
Where does this apply?
This security step may appear when paying via:
Website checkout
Customer Portal
Phone payments (via POS)
Frequently Asked Questions
Will all payments require verification?
Not always. The verification step only appears when required by your bank or card provider.What if I don’t receive the OTP or verification request?
This usually comes from your bank, so we recommend:Checking your phone signal or banking app
Contacting your bank if the issue continues
Can this verification step be skipped?
No, this security feature is currently applied to all customers and cannot be turned off.