Custom Code allows you to extend and customize your website beyond standard website builder features. You can add your own JavaScript, CSS, HTML, tracking scripts, marketing pixels, third-party integrations, and widgets directly through Site Settings.
This gives you full flexibility to modify how your website looks and behaves, while still keeping control over when changes go live.
What Custom Code is used for
Custom Code is designed for advanced customization needs that are not available through the standard builder.
Common use cases include:
Adding analytics or tracking tools
Installing marketing pixels (e.g. campaign tracking)
Embedding third-party widgets or tools
Applying custom styling or layout changes
Extending website behavior with JavaScript
Integrating external services or scripts
Who can use Custom Code
Only users with the correct permissions can access and manage Custom Code.
Can manage Custom Code:
Super Admin
Website Admin
Cannot manage Custom Code:
Users without website management permissions
Users without access to Site Settings
How Custom Code works
Custom Code follows a Draft → Publish workflow, similar to other website content.
1. Add or edit Custom Code
Go to Site Settings
Open Custom Code
Add or edit your code
Click Save
Your changes are saved as a Draft, not yet visible on the live website.
2. Save changes as Draft
When you save:
Your code is stored as a draft version
It does not affect the live website
You can continue editing before publishing
This allows you to safely prepare updates without impacting visitors.
3. Publish to make it live
To apply your changes:
Publish your website
Once published:
The latest saved draft becomes active
Custom Code is applied to the live website
Visitors will see the updated behavior immediately
Where Custom Code applies
You can control where your Custom Code runs on your website.
Supported options may include:
Entire website
Specific page(s)
Specific section or location
This allows you to apply code globally or target only specific areas.
Draft vs Live behavior
Draft
Not visible to website visitors
Stored safely in Site Settings
Can be edited multiple times before publishing
Live (Published)
Visible to all website visitors
Reflects the latest published version
Only updates after website is published
Important limitations
Custom Code is powerful, but it works without system validation.
This means:
The platform does not check if your code is correct
Invalid or incomplete code can still be saved and published
The system does not test whether scripts work as expected
As a result, issues such as the following may occur:
Scripts not running
Styling not applying correctly
Third-party tools not loading
Widgets not appearing
Unexpected website behavior
Common issues and what to check
1. Custom Code is not visible on the live website
Possible reason: The website was not published after saving changes.
What to check:
Confirm Custom Code was saved
Confirm the website was published after the change
2. Custom Code is not working on the live website
Possible reason: The code may contain errors or be incompatible.
What to check:
Confirm the code exists in Custom Code settings
Confirm the website was published
Review whether the script is valid and complete
3. Custom Code does not appear in Builder preview
Expected behavior: Custom Code does not run inside the Builder preview.
What to check:
Always test changes on the live published website
4. Multiple admins updating Custom Code
If multiple admins edit the same site:
The latest saved draft will be the version that gets published
Older drafts will be overwritten
What’s not included
This feature does not include:
Code validation or syntax checking
Debugging assistance
Compatibility checks with third-party tools
Preview rendering inside the website builder
Automatic error detection
Notes
Saving Custom Code alone does not update the live website
Publishing is required for changes to take effect
Only Super Admin and Website Admin can manage Custom Code
Support teams do not troubleshoot or debug custom scripts
External integrations (pixels, widgets, scripts) are fully managed by the user
Browser behavior determines whether custom code executes successfully