Welcome to Appliance.io! Returning products and managing return reports is easier than you might think. This guide walks you through the basics so you can confidently process returns and keep your inventory accurate.
🔄 How to Start a Return
Open the Order
Head to the order that needs a return and click the Select Action menu.Start the Return
Choose Start Return — just make sure the order balance is $0 before you begin.Select Items to Return
Pick the date for your return.
Check the box next to the product model(s) you’re returning.
Update quantities if you’re doing a partial return (e.g., returning only some of the units).
You can also include add-ons, protection plans, and even haul-away services in your return.
Fees and Adjustments
If you charge a restocking fee, you can apply it here.
You can also adjust delivery fees within the return process.
Final Steps
Add the reason for the return (required).
Choose how the refund is issued (e.g., credit line or other payment method).
Click Refund Payment to complete the return.
Once submitted, the order will show updated return details and shading on returned items so you can easily review the results.
📊 Managing Returns with Returns Management
After processing returns, you can track and administer them using the Returns Management feature found under Reports.
📋 What You’ll See
Pending Tab: Shows all return transactions that haven’t been resolved yet.
Resolved Tab: Lists returns that have already been completed.
🔍 Useful Tools
Use the Search Bar and Brand Filter to quickly locate specific return records.
Hit Reset Filter anytime for a fresh view.
➕ Adding Returns to Management
To add a return manually:
Open the order to return and go to In Warehouse & Reserved.
Click + Add to enter the serial number.
Save your entry.
Next, click Check Stock → Unreserve and choose whether to:
Place back into inventory, or
Flag for inspection (where you’ll add a reason and condition).
Save — and your return will appear in the Pending tab.
✔️ Resolving Returns
When you’re ready to complete a return:
In Pending, click the arrow under Mark as Resolved.
Choose to resolve it with or without returning it to inventory.
If returning to inventory, choose the appropriate storage location — and if the condition has changed, add details like cost, pictures, and description before saving.
That’s it! Once done, the return moves to Resolved — keeping your workflow clean and accurate.
📌 Tip for New Users
The returns process may seem detailed at first, but once you know the flow — from initiating a return to tracking it in Returns Management — it becomes a quick and reliable part of running your business on Appliance.io.
👉 For more details, tips, and screenshots, visit the full articles in our Help Center: