This is a guide to Completed deliveries.

This guide will help you identify an order that has been completed.

In-Transit Status

Prior to completion, orders marked for delivery will show an "In-Transit" status. This status applies only to routed deliveries utilizing the driver app. It does not apply to pickups.

"In-Transit" signifies that the delivery team has prepared the item for transportation, including saving the serial number.

Deliveries are marked as completed within the Appliance.io Driver app. The driver app is used to update the delivery status in real-time. For pickups, a different process is followed. For more information on pickups, please refer to the designated guide.

As drivers complete each delivery, the order’s status is updated in real-time within the system. Icons next to each line item on the order change, and the line item is shaded green, indicating successful delivery.

Delivered items display their serial numbers directly on the line item. For items with quantities above four, all serial numbers may not be visible immediately. Click on the item icon to open a popup displaying all serial numbers for that product.

Delivery Route Dashboard Widget

If a delivery is incorrectly marked as completed, the item cannot be re-opened by users. A manager's assistance will be required to correct any mistakes in the delivery status.