Connection is Important! Take a few minutes to learn how to easily get plugged in, get the quickest responses possible and utilize the chat feature to serve you best!
Maybe you are onboarding as a new user and still learning?
A Delivery Company looking for better routing options and not sure where to go?
Just found our site and curious what we have going on?
Know all about us and have a team ready to hop on board?
Confused and need help?
Or maybe you were just struck with a brilliant idea to help us improve!
No reason to be confused! We are here to help and have made it simple!
Make sure to REGISTER!
If you're new, go ahead and get registered at Appliance.io!
It's FREE! Answer a few questions and we will get your specs loaded in so you can play around on the platform!
Right Side Red Help Tab!
Once you're in - see the little Help Tab over there? ... Thats Us!
If you need us, we're here, let us know!
Chat Box
The chat box opens at the bottom. Type out your question and you can paste any images right there in the chat that might help us understand!
Access All of Your Open Conversations with us!
You can also review all of your open conversations from here. This is important to know. Sometimes you might have several questions you have asked and need to access our answers.
New Topic = New Chat
Please begin new chats for each new topic or issue you may have. This is so important so we have the information we need and can answer you with quickness and efficiency!
BUGS
If you are having issues or need to report a bug in the system.. Keep it cool, we're with you, just report that bug!
Pick your category
Please be as descriptive as you can. It's so important to give as much detail as possible upfront, to avoid the back and forth. Pics are a must! You can even take a short screen recording, you just have to choose that before the screenshot option!
Once you've notified them, our brilliant dev team will be hard at work and once your bug has been resolved, they will notify you here. They will even give you a link back to your original inquiry so we're all in the loop together!
New Feature Request
We absolutely Love to hear every one of your ideas to help make us better! Please tell us your full vision for the feature! Your Why is the most important. Why? Because you want it the way you want it, am I right? Letting us know what goal you were trying to accomplish is also crucial, their might already be a way to do what you want somewhere else, or it will help us figure out how best to implement your idea!
Currently Onboarding with Katie?
When you are first onboarding, we will be in communication via email so that we can get your inventory loaded, all of your defaults set and arrange your e-commerce settings. Then we ask that you please continue the discussion through the chat feature.
We appreciate that, it gets a little crazy around here
Need to Meet with us?
If you are geared up to get going, don't hesitate, schedule a meeting with Katie to go through all of the details and see just how easy it will be to integrate your needs into our solutions! If you are ready for next steps in the Platform, Push the Next Up button for onboarding. And if you have other questions, I'll be seeing you in the platform chat!
How would you like to continue?
