Customer Lines of Credit

So, what exactly is a credit line? Basically, it’s a line of credit

that you, the store, extend to a customer. Think of it like a store-approved tab.

The customer applies, you review their credit references, and if everything checks out—you give them a limit.

From there, they can use it to make purchases and pay later.

Think contractors or builders that need to equip their large projects with your appliances -

and the benefits you will reap by being able to offer that needed line of credit!

Alright, let’s set one up. Start by going to the Customer page

Find the customer you want to offer a credit line to—click into their profile.

Scroll down until you see the Credit Line tile.

Click that little Edit button.

An ‘Edit Credit Limit’ pop-up will appear. Here’s where you type in the credit amount.

Let’s go with $7,500 for this example. Just FYI, the maximum is a whopping $10 million, so you’ve got plenty of room if needed.

Now pick the payment terms.

The default is Net 30, which means the customer needs to pay within 30 days. But you can switch that up depending on the deal—Net 60, Net 90, whatever works.

In this case, we’ll set it to Net 90.

Once you’ve got everything the way you want it, click Save.

Boom—your customer now has a $7,500 credit limit ready to go.

Now, let’s see how to use that credit line during checkout. Select Credit Line as the payment option.

The system will check to make sure the order total fits within the available credit.

If the amount you enter goes over their credit limit, a warning notification will appear at the top—so you’ll know right away and can make adjustments.

You can also pick a payment date and leave any notes if needed.

Then, just click Apply Deposit/Payment to finish up.

Orders placed using the credit line will have this little red slashed-dollar icon. That means the credit line hasn’t been paid in full yet.

Scroll down to the payment section—you’ll see the ‘NOT PAID’ badge hanging out there. That’ll stick around until the balance is cleared.

Right below, you’ll also notice the Credit Line tile now has a ‘Pay Credit Line +’ button. You’ll use this when the customer is ready to settle up. It works just like the Apply Deposit/Payment button.

Click Apply Deposit/Payment, and that’s it!

Choose the payment method and you can make a partial payment or pay the whole thing in full—Let’s go ahead and pay it in full here.

Once everything’s paid, you’ll see a shiny new paid icon in the Credit Line tile. Clean and simple.

One quick heads-up: if an order using a credit line has only been partially paid, it can’t be returned until either the balance is fully paid or a partial return is processed and refunded. So, make sure everything’s settled first before handling returns.

And that’s the rundown! You now know how to set up, use, and manage store-issued credit lines from start to finish. Easy, right? Thanks for watching, and as always—happy selling!

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