Quotes in Appliance.io help you outline pricing, products, and terms before a customer commits to a purchase. They set clear expectations by showing costs, quantities, add-ons, and payment details — making it easy for customers to review and approve before moving forward.
This guide walks you through how to create a quote, add products, apply pricing and payments, and convert it into an order.
📍 Accessing Quotes
There are three ways to create a quote in Appliance.io:
Option 1: Start a Quote (Fastest Way)
Click Start a Quote located at the top-left corner of every page.
Option 2: From Customer Profile
Open the sidebar and click Customer Hub
Select the customer you want
Inside the Customer Profile, click New Quote
Option 3: From an Order
Open an existing order
Click Select Action
Choose Create New Quote
⚠️ This option instantly creates a quote using the same customer from the order.
All three methods will take you to the Quote Confirmation page.
🧾 Quote Confirmation
On the Quote Confirmation page:
Select the Location where the order is made
Choose the Salesperson
Search for and select the Customer
If you don’t see the customer:
Click Add New Customer (see our separate guide for details)
If the address is different:
Click Add New Address to save it as a secondary address
Once completed, click Next.
🧩 Creating a Quote
Your quote is now created.
This page contains many tools and sections. For deeper explanations, you can explore our dedicated article. To continue setting up the quote, start by adding products.
Click Line Item to begin.
🛒 Adding Products (Line Items)
You can add products by:
Typing a Model Number, or
Searching for a Package Name
You can also add Custom Products if they exist in your catalog (refer to the Custom Product article for details).
If the model number is correct, product suggestions will appear.
If nothing shows up, double-check for typos or confirm the product is registered.
📦 Checking Stock & Product Details
To verify availability, click Check Stock.
In the pop-up:
Open the Inventory Location dropdown
View available and reserved quantities across all locations
Next, configure the product:
Select the Condition
Choose the Quantity
Edit the Price, if needed
📊 Price Analytics
If you’re unsure about pricing, click Price Analytics to view:
Active price rules
Average cost
Pricing history
You can update pricing rules anytime from Product Pricing Settings.
All pricing adjustments automatically roll into the Total Price.
➕ Add-ons & Invoice Breakdown
Next, configure Add-ons.
To proceed with payment, a Fulfillment Type is required.
Optional add-ons like Haul Away and Protection Plans are highly recommended (see our add-on guide for full details).
Scroll down to the Invoice section, where you’ll find:
Product Total
Delivery Zone charges (editable)
Installation charges
Protection Plan charges
Tax & Discounts
If the customer is tax-exempt, tax will show as $0 (enabled in Customer Profile)
Enter a Coupon if available
Note: Coupons are different from rebates — see our comparison article for details
At the bottom, you’ll see the Total and Balance Due.
💳 Adding Payment
Click Add Payment / Rebate to proceed.
In the payment pop-up, choose from multiple payment methods configured in Payment Settings.
Payment options include:
Custom amount
50% down payment
Paid in full
Once selected, click Apply Deposit / Payment.
🚚 Converting a Quote to an Order
After applying payment, the Quote is automatically converted into an Order and is ready for fulfillment and delivery.
🎉 You’re All Set!
You’ve successfully created a quote in Appliance.io — from pricing to payment to order conversion.
Quotes help you sell with clarity, professionalism, and confidence, ensuring customers understand exactly what they’re getting before they buy.